otto
Effective Date: March 31, 2026 · Last Updated: March 31, 2026
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OTTO. By accessing or using the Otto platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
By creating an account, uploading any data (including laboratory reports, blood work results, health records, or biometric data), or otherwise accessing the Service at ottolab.com or the Otto mobile application, you ("User," "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
You confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.
Otto ("Service") is a general wellness and informational software tool operated by Kevin Ho ("Operator," "we," "us," "our") that:
OTTO IS NOT A MEDICAL DEVICE, MEDICAL SERVICE, DIAGNOSTIC TOOL, OR HEALTHCARE PROVIDER. THE SERVICE HAS NOT BEEN REVIEWED, CLEARED, OR APPROVED BY THE U.S. FOOD AND DRUG ADMINISTRATION (FDA) OR ANY OTHER REGULATORY BODY.
The Service is intended for general wellness and informational purposes only. Otto does not and cannot:
Terms used in the Service such as "metabolic health score," "insulin sensitive," "impaired," "resistant," "biological age," "improved," "worsened," and similar language are informational labels based on published research thresholds and do not constitute medical diagnoses or clinical assessments. These terms are used for educational purposes to help you understand your data in the context of published scientific literature.
ALWAYS CONSULT A QUALIFIED HEALTHCARE PROVIDER before making any health-related decisions, changing your diet or exercise regimen, starting or stopping any medication, supplement, or treatment, or taking any action based on information provided by the Service.
BY USING THE SERVICE, YOU EXPRESSLY ACKNOWLEDGE, AGREE, AND ACCEPT THAT:
You represent and warrant that any data you upload to the Service is your own personal health data, or data you are legally authorized to upload, process, and share with third-party systems.
By clicking "Upload," "Browse," "Analyze My Labs," or any similar action that initiates data processing, you provide express, informed, and voluntary consent to the following:
You may delete your account and all associated data at any time through the Settings page. Deletion is permanent and irreversible. See our Privacy Policy for details on data retention and deletion.
If you choose to participate in community features, you acknowledge that any information you share (including biomarker data, health stacks, delta results, and personal captions) will be visible to other users. You are solely responsible for what you share publicly. The Operator is not responsible for how other users may interpret or act upon your shared information.
The Service integrates with third-party providers including but not limited to:
Your use of these third-party services is subject to their respective terms of service and privacy policies.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, AND NON-INFRINGEMENT.
IN NO EVENT SHALL THE OPERATOR, OR ANY OF ITS AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR:
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless the Operator, and any of its affiliates, agents, contractors, and service providers, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.
CLASS ACTION WAIVER: You agree that any Dispute will be resolved only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Operator.
The arbitration shall take place in Santa Clara County, California. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
We reserve the right to suspend or terminate your account at any time, for any reason, with or without notice. You may delete your account at any time. Upon termination, your right to use the Service ceases immediately.
We may modify these Terms at any time by posting updated Terms on the Service with a new effective date. Material changes will be communicated via email or in-app notification. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the Service and supersede all prior or contemporaneous agreements, representations, or understandings.
For questions about these Terms, contact: legal@ottolab.com
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